Privacy Policy

ᚱevgard ("ᚱevgard," "we," "us," or "our") is operated by ᚱevgard. We provide a Wi-Fi captive portal and customer-feedback platform that helps local businesses capture verified Google reviews and manage guest feedback with AI-powered sentiment analysis.

This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to two audiences: (a) the businesses and their staff who use ᚱevgard to manage locations ("Merchants"), and (b) the individuals who connect to a Merchant's Wi-Fi and receive follow-up communications ("Guests").

From Merchants. When you sign up and onboard a location, we collect:

• Business name, location name, and a URL slug for your captive portal;
• Wi-Fi network name (SSID) and password you choose to display to Guests;
• Your Google review link, manager phone, and manager email for alerts;
• Brand assets (logo, brand colors) you upload; and
• Billing-related information processed by our payment provider (see Section 5).

From Guests. When a Guest connects to a Merchant's Wi-Fi portal, the Merchant may collect:

• Email address (required to receive Wi-Fi credentials and follow-ups);
• First and last name (optional);
• Phone number (optional); and
• Feedback text a Guest submits through a follow-up link.

The Merchant is the controller of the personal data collected from its Guests through the captive portal. ᚱevgard acts as a processor on the Merchant's behalf for that Guest data.

For Merchets, we use your information to:

• Provision and maintain your captive portal, dashboard, and QR codes;
• Process subscription payments and manage your account;
• Send you manager alerts when a Guest flags a negative experience; and
• Provide analytics, CRM, and reporting features within your dashboard.

For Guests, the Merchant uses ᚱevgard to:

• Deliver Wi-Fi credentials and a welcome message;
• Send a follow-up email inviting the Guest to leave a Google review or private feedback;
• Route negative feedback to the Merchant's manager for timely resolution; and
• Send an AI-drafted apology or follow-up message on the Merchant's behalf.

When a Guest submits feedback, we may process that text using artificial intelligence to assess sentiment, summarize the issue, and draft a suggested apology or response. AI-generated content is a draft only and is reviewed or sent at the Merchant's discretion. AI outputs may occasionally be inaccurate or incomplete.

We rely on trusted third parties to deliver the service. Payments are processed by our payment provider (Base44 Payments, powered by Wix), which collects and processes your payment details under its own terms and privacy policy — we do not store full card numbers. Email delivery, AI language models, and Google (for review links) are provided by third-party processors. Each provider handles data subject to its own policies.

We use essential local storage and cookies to keep you signed in and remember preferences. We do not sell personal data to third parties, and we do not use personal data for our own cross-Merchant advertising.

We retain Merchant account data for as long as your subscription is active, and for a limited period after termination to allow account recovery and comply with legal obligations. Guest contact and feedback data is retained at the Merchant's direction while the subscription is active. You may request deletion of your data as described in Section 9.

Guests may opt out of receiving further follow-up emails by using the unsubscribe link in any message we send. Opting out does not affect Wi-Fi access already granted. Guests may also contact the Merchant directly to request access to or deletion of the personal data the Merchant collected.

Depending on where you live, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. Merchants are responsible for honoring their Guests' rights regarding data collected through the captive portal. To exercise rights regarding your Merchant account, contact us using the details in Section 12.

We use reasonable administrative, technical, and physical safeguards to protect personal data. However, no system is perfectly secure, and we cannot guarantee absolute security of information transmitted over the internet.

ᚱevgard is not directed to children under 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect personal information from children through the captive portal. If you believe a child has provided information, please contact us so we can delete it.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at legal@revgard.com. We will respond in accordance with applicable law.

We may update this Privacy Policy from time to time. We will post the revised version here with an updated "Last updated" date and, for material changes, notify Merchants through the app or by email.